Return Policy

Overview

At Monique Leshman, we take pride in delivering thoughtfully designed, high-quality pieces. If you are not completely satisfied with your purchase, we’re here to help.

Returns Eligibility

• Items must be returned within 7 days of delivery
• Items must be:
  
  • Unused and unworn
  • In original condition
  • With original packaging and tags attached

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

• Final sale or discounted items
• Customized or personalized products
• Hygiene-sensitive items.

Refunds

• Refunds will be issued to the original payment method / store credit (as per your preference)
• Original shipping charges are non-refundable
• Refunds are processed within 14 business days after approval

Exchanges

We offer exchanges for:

• Defective or damaged items
• Size or style changes (subject to availability)

To request an exchange, please contact us before returning your item.

Return Process

To initiate a return:

1. Fill out a dedicated Return Form on our website
2. Provide:
   
   • Order number
   • Reason for return
   • Photos (if item is damaged/defective)
3. Wait for return instructions before shipping

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service
• We are not responsible for lost return packages

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 7 days of delivery
• Include clear photos of the issue

We will arrange a replacement or refund where applicable.

International Returns

• International returns are not accepted

Order Cancellations

Orders may only be canceled within 6 hours of placement before shipment.

Contact Us

For any return-related inquiries, contact:
📧 info@moniqueleshman.com
📞 +1 (212) 244-7776