Refund and Returns Policy

Refund Policy

Good must be returned with 7 days from the day in which it was received. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account .

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@moniqueleshman.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@moniqueleshman.com 

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

IT’S EASY! I want you to be 100% satisfied with your goodies. I understand that at times, items may look or feel different than what you wanted . As long as you return as received, I will accept returns within ONE WEEK of received date> (if you are out of town, pls wait to place your order so we have no delays, excuses etc…..)To return your product, you must have a return authorization number or goods will NOT be accepted.

Shipping is the buyers responsibility. If you are shipping items over $100, pls get insurance. Just in case the package gets damaged or lost……

Need help?

Contact us at info@moniqueleshman.com for questions related to refunds and returns.